содержит требования, необходимые для оказания ИТ-услуг, а также процессы управления ими, включая уровень ИТ-услуг, их финансирование, требуемые мощности, непрерывность и доступность ИТ-услуг.
Delivery и Service Support)....
через документы SLA (Service Level Agreement)....
Работа с Help Desk и Service Desk
Предназначением Service Desk считается регистрация заявок пользователей...
Service Desk способен регистрировать статистику инцидентов и время их устранения....
, а также качественные показатели услуг в службе Service Desk.
The development of information and computer technologies (ICTs) and universal access to the Internet have led to the transformation of businesses based on the use of ICTs and the Internet, that is, all variants of e-business. In addition to developing or purchasing the hardware and software necessary for conducting e-business, more and more business entities are leasing it on the basis of cloud technologies, integrating their business model with the cloud business model. The market for cloud services is growing much faster than the information technology (it) market as a whole, by about 17-18% annually, and will reach us $ 302 billion in 2021 [11, 13, 17]. The cloud services market in Europe is also growing year by year. In 2017, this market grew by 55 %and amounted to $ 21 million [6]; at the end of 2018, the cloud services market in Europe, according to various data, amounted to $ 24-28 million [1, 3]. To model the organization of businesses that are attracted to cloud technologie...
A mobile library management system provides a more efficient way of managing library processes and rendering effective library services irrespective of time and place. This research work aimed to develop a Mobile Library Management System for the Nile University of Nigeria Library to overcome the challenges that hinder the librarians from managing the library processes on the go. The android mobile library management system was developed using Android Studio, HTML, CSS, PHP, and MySQLi database. Service Responsibility Table was used in eliciting and documenting the user’s requirements for the library management system. The proposed Android-based mobile library system was evaluated through a survey by the librarians. The evaluation has shown that the proposed system is capable of complementing the existing library management systems.
[reading automation] — использование технических средств для автоматического переноса текстов и изображений с одного физического носителя на другой для их последующей обработки, хранения и воспроизведения с применением ЭВМ.
[bibliographic search/retrieval] — вид информационного поиска по массивам библиографических описаний документов.
(Hypertext Transfer Protocol) Базовый протокол веб, используется для коммуникации между браузерами и веб-сайтами.
Возможность создать свои термины в разработке
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